Acceptance of Terms
By accessing or using the website at lawaterdamagepros.pages.dev (the "Site") and requesting or receiving services from Louisiana Water Damage Pros ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to all of these terms, please do not use our Site or services. These Terms of Service apply to all visitors, users, and others who access or use the Site, as well as to all customers who engage our water damage restoration and related services. Your continued use of the Site or our services following the posting of any changes to these terms constitutes acceptance of those changes.
Services Provided
Louisiana Water Damage Pros provides water damage restoration, mold remediation, sewage cleanup, storm damage repair, and related emergency mitigation services to residential and commercial property owners throughout Louisiana. The specific scope of work for each project is determined through an on-site assessment and documented in a separate service agreement or work authorization signed by both parties prior to the commencement of services. We make reasonable efforts to respond to emergency service requests promptly, but response times may vary based on demand, weather conditions, geographic location, and other factors beyond our control. All service descriptions on this Site are for informational purposes only and do not constitute a guarantee of results, timelines, or outcomes for any specific project.
Phone Calls and Estimates
When you contact Louisiana Water Damage Pros by telephone, you consent to receive return calls and text messages at the number you provide. Initial consultations and rough estimates may be provided by phone based on the information you supply; however, these preliminary figures are non-binding and subject to change following an in-person inspection of the affected property. We do not charge for initial assessments in most standard situations, though certain complex commercial or large-scale residential evaluations may incur a fee, which will be disclosed in advance. Any estimate provided becomes void if the actual conditions differ materially from what was described, if additional damage is discovered upon inspection, or if more than thirty days pass without execution of a service agreement.
Independent Contractors
Louisiana Water Damage Pros may engage licensed, bonded, and insured independent contractors or specialized subcontractors to perform certain aspects of restoration work, including but not limited to electrical repairs, plumbing, HVAC services, and large-scale reconstruction. All independent contractors are required to maintain appropriate licensing and insurance coverage for their respective trades. While we exercise due diligence in selecting and supervising subcontractors, we are not liable for the negligent acts or omissions of independent contractors except to the extent caused by our own negligence in vetting or directing their work. Customers may request verification of contractor credentials at any time.
Intellectual Property
All content on this Site, including text, graphics, logos, images, service descriptions, and the overall design and layout, is the property of Louisiana Water Damage Pros or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may view, download, and print materials from this Site solely for your personal, non-commercial use in connection with evaluating our services. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any Site content without our prior written consent. The Louisiana Water Damage Pros name, logo, and any associated trade dress are trademarks that may not be used without express written permission.
Limitation of Liability
To the fullest extent permitted by applicable law, Louisiana Water Damage Pros shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of use, or damage to personal property, arising out of or in connection with our services or your use of this Site, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising from our services or these terms shall not exceed the total amount actually paid by you to Louisiana Water Damage Pros for the specific services giving rise to the claim. This limitation applies regardless of whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, and even if Louisiana Water Damage Pros has been advised of the possibility of such damage. Certain jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.
Disclaimers
The Site and all information, content, materials, products, and services provided through it are offered on an "as is" and "as available" basis, without warranties of any kind, either express or implied. Louisiana Water Damage Pros expressly disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. While we strive for accuracy, we make no representations or warranties regarding the completeness, reliability, or accuracy of any content on this Site. Restoration outcomes depend on numerous variables including the extent of damage, materials affected, environmental conditions, and timeliness of intervention; we do not guarantee specific results or the prevention of future mold growth or recurring water intrusion.
Governing Law
These Terms of Service and any dispute arising out of or related to your use of the Site or our services shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict of law principles. You agree that any legal action or proceeding between you and Louisiana Water Damage Pros shall be brought exclusively in the state or federal courts located in East Baton Rouge Parish, Louisiana, or in the parish where the services were rendered. You hereby submit to the personal jurisdiction of such courts and waive any objection to venue or inconvenient forum. The prevailing party in any such proceeding shall be entitled to recover reasonable attorneys' fees and costs from the non-prevailing party.
Changes to These Terms
We reserve the right to modify or replace these Terms of Service at any time in our sole discretion. If we make material changes, we will post the updated terms on this page with a revised effective date. Your continued use of the Site or our services after any such changes constitutes your binding acceptance of the revised terms. We encourage you to review these terms periodically to stay informed about our current policies. If you do not agree to the modified terms, you must discontinue using the Site and our services immediately.
Contact Information
If you have any questions, concerns, or comments about these Terms of Service, or if you need to report a violation, please contact Louisiana Water Damage Pros using the information provided on our Site. We will make reasonable efforts to respond to inquiries in a timely manner. For urgent service requests, please call our emergency line directly. Written notices required under these terms may be sent to the mailing address listed on our Site or to the email address designated for legal correspondence. Louisiana Water Damage Pros is not responsible for notices that are lost, delayed, or misdirected due to inaccurate contact information provided by users.